Privacy Policy

Last Updated: February 2026

Creativly Garden Design (a Creativly Inc. company) is committed to maintaining the trust and confidence of our clients. This Privacy Policy explains how we collect, use, and protect your personal information in accordance with Canadian privacy laws, including PIPEDA and CASL.

1. Information Collection and Use

We collect information to provide you with a high-end, tailored design experience. This includes:

Contact Details: Name, email address, and phone number for project coordination.

Project Data: Property addresses, site photos, and landscape preferences required for custom design plans.

Billing Information: Data necessary for processing payments through our secure systems.

2. Digital Design & Analytics

As a division of Creativly Inc., we utilize professional design tools and website analytics to improve our user experience. We may collect non-identifiable data, such as website traffic patterns, to better understand which garden trends and 2026 plant varieties (such as Limelight or Incrediball) our Durham Region clients are most interested in.

3. Data Sharing and Protection

We do not sell, rent, or trade your personal information. Information is only shared under the following circumstances:

Project Execution: We may share project details with trusted nurseries or contractors specifically to fulfill your design plan.

Corporate Family: Data may be shared between Creativly Garden Design and our parent company, Creativly Inc., to streamline project management and administrative functions.

Legal Compliance: If required by law to protect our rights or comply with a judicial proceeding.

4. Communication & Anti-Spam (CASL)

We value your time and your inbox. In compliance with Canadian Anti-Spam Legislation (CASL), we will only send you seasonal design tips, “Lookbooks,” or company updates if you have provided express consent. You may opt-out at any time via the “unsubscribe” link in our emails.

5. Your Rights

You have the right to access the personal information we hold about you or request that it be corrected or deleted.

6. Contact Us

For questions regarding this policy or your data, please contact:

Ashley Nathan
Creativly Garden Design
A Creativly Inc. Company
Email: ashley@creativly.ca

Location: Serving Whitby, Oshawa, and the Durham Region, Ontario.